1. Digital nature of the products
Products sold by Booklas are digital content delivered electronically, such as eBooks. There is no physical shipment, shipping charge or requirement to return an item by mail.
When a refund or cancellation is due, it is processed electronically and no physical return of the product is required.
2. Cancellation and withdrawal rights
For purchases governed by Brazilian consumer law, withdrawal requests may be submitted within 7 (seven) calendar days from the contracting date, in accordance with the rules applicable to distance purchases.
Booklas does not charge a fee to receive or review a cancellation or refund request. Mandatory consumer rights remain fully preserved.
3. Defective file or access problem
If a file is corrupted, incomplete, different from the purchased product, or a technical failure prevents legitimate access to the content, contact Booklas Support.
Booklas may provide the correct file again, restore access or, when the issue cannot be properly resolved, issue the applicable refund.
4. Duplicate purchases or incorrect charges
If you are charged twice, make a duplicate purchase, or identify a confirmed discrepancy between the displayed price and the amount charged, ask Support to review the transaction. Once confirmed, Booklas will correct the issue or issue the applicable refund.
5. Exchanges
Because each purchase concerns specifically identified digital content, Booklas does not directly exchange one eBook for another. Where a cancellation or refund right applies, the customer may request that process and then place a new order if desired.
6. How to request a refund or cancellation
Send your request through the Booklas Support page or to suporte@booklas.com. Include the email address used for the purchase and, when available, the order number or transaction identifier.
Never send passwords, full card details or security codes. Booklas may request only the information reasonably necessary to locate and verify the transaction.
7. Refund method and processing time
When approved, the refund will be requested through the original payment method whenever technically possible.
The time for the amount to appear on a bank account, card or statement may vary according to the financial institution, card network or payment processor and is not controlled solely by Booklas.
8. Other countries and mandatory rights
For consumers outside Brazil, mandatory consumer-protection rights of the competent jurisdiction apply. This policy is not intended to exclude or restrict rights that cannot legally be waived by contract.
9. Misuse and fraud
Booklas may review requests associated with fraud, abuse, improper chargebacks or use inconsistent with the platform terms. Such review does not remove mandatory rights granted by applicable law.
10. Contact
Questions or requests about cancellation, refunds or access to digital products may be sent through the Booklas Support page or to suporte@booklas.com.